Shipping policy

Welcome to WishIN Bloom! Every piece is handmade with love in Ottawa, Ontario, and we take just as much care getting it safely to your door.

Where we ship
- We currently ship within Canada only

Order preparation time
- Standard items ship within 3 to 5 business days after your order is placed
- Personalized and custom items can take longer, so please allow 5 to 10 business days
- Preparation time may vary during peak seasons such as Christmas, Easter, and Mother's Day
- Business days are Monday to Friday, excluding holidays
- Ordering for a holiday? Please order early

Shipping costs
- Shipping costs are calculated at checkout
- Shipping costs are non-refundable

Delivery time
- Delivery time depends on the carrier and your location
- Shipping is non-refundable, including when a delivery is delayed
- Once your package is with the carrier, delays are outside our control
- Delays can happen because of weather, holidays, or carrier issues
- Estimated delivery times are not guaranteed

Tracking
- When your order ships, you will receive an email with a tracking number when one is available

Wrong address or unclaimed packages
- Please double-check your shipping address before you place your order
- If the address entered is incorrect or incomplete, or if the package is not picked up and is returned to us, the customer pays the cost of reshipping
- If you notice a mistake, contact us right away at wishinbloom.krol@gmail.com

Lost or damaged packages
- If your order is lost or arrives damaged, contact us within 7 days of the delivery date, or the expected delivery date if it never arrived
- For damaged items, please include a photo of the item and its packaging
- We will work with you to replace it or refund you