Refund policy

Thank you for shopping with WishIN Bloom. Every piece is handmade with care in Ottawa, and we want you to love it.

Standard items
- Request a return within 14 days of delivery
- Return approval is required: we must approve your request before you send anything back
- Returns sent without approval will not be accepted or refunded
- Items must be unused and in their original condition and packaging
- We refund your original payment method within 5 to 10 business days after we receive and inspect the item
- Shipping costs are non-refundable
- Return shipping is paid by the customer, unless the item arrived damaged or incorrect

Hygiene items (final sale)
- Earrings and other pierced or body-worn jewelry cannot be returned or exchanged
- This is for hygiene and safety reasons
- If your item arrives damaged, defective, or incorrect, contact us within 7 days and we will replace it or refund you

Personalized and custom items
- These are made just for you, so they cannot be returned or refunded
- Exceptions: the item arrives damaged, or there is an error on our part
- Please double-check spelling and details before placing your order

Damaged or incorrect items
- Contact us within 7 days of delivery
- Include a photo of the item and its packaging
- We will replace it or refund you

Handmade variations
- Each piece is made by hand, so small differences in colour, size, and finish are normal
- These are part of the charm and are not considered defects

Cancellations
- You can request a cancellation any time before your order ships
- Personalized orders cannot be cancelled once we have started making them

How to start a return or cancellation
- Open your order in your WishIN Bloom account and use the return or cancellation request option
- Wait for our written approval and return instructions
- Do not send an item back before you receive approval
- If you cannot find the option, email wishinbloom.krol@gmail.com with your order number